Last updated: October 2026
At ATHLNE, we take pride in the quality and craftsmanship of our activewear. We want you to feel confident in every piece you choose, so we've outlined our returns, exchanges and refund process below.
Change of Mind
As our collections are carefully curated, we do not offer refunds for change of mind, incorrect size selection or accidental purchases.
However, if you need a different size, colour or style, we're happy to accommodate exchanges within 14 days of delivery, subject to availability and the conditions outlined below.
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
Faulty or Incorrect Items
If your order arrives damaged, faulty or different from what you ordered, please contact us at hello@athlne.com.au as soon as possible.
To help us assess the issue, please include:
We'll review your request and let you know the next steps. Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
Your rights under Australian Consumer Law are not limited by the 14-day exchange period or any other time limit in this policy.
Exchanges
If you'd like a different size, colour or style, you can request a change-of-preference exchange within 14 days of delivery, subject to availability.
To be eligible for a change-of-preference exchange, items must be:
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Unused: Unworn, unwashed and unaltered.
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In original condition: Returned with original packaging and tags, where applicable.
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Within the exchange window: Requested within 14 days of delivery.
Return Shipping Costs
For change-of-preference exchanges, including incorrect size selection, customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as ATHLNE cannot guarantee receipt of items returned without tracking.
For faulty or incorrect items, ATHLNE will cover or reimburse reasonable return shipping costs where required under Australian Consumer Law.
These conditions apply to change-of-preference exchanges and do not limit your rights regarding faulty or incorrect products under Australian Consumer Law.
How to Request a Return or Exchange
To get started, email hello@athlne.com.au with the following details:
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Your order number
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Whether you're requesting an exchange or reporting a faulty or incorrect item
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A brief explanation of the issue or reason for your request
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Supporting photos, if applicable
We aim to respond within 2 business days with the next steps.
Please wait for our instructions before sending any items back.
Refunds
Where a refund is approved, it will generally be processed to your original payment method.
For approved change-of-preference exchanges or other voluntary returns, where applicable, we'll explain the process and any relevant conditions before you send the item back.
For refunds relating to faulty or incorrect products, we'll handle the matter in accordance with Australian Consumer Law, including any applicable refund and return-shipping obligations.
Once an approved refund has been processed, the time it takes for funds to appear in your account may depend on your bank or payment provider. We'll send you a confirmation email once the refund has been processed.
Nothing in this policy limits your rights to remedies available under Australian Consumer Law.
ATHLNE — Inspired to Perform.
